Drive your career forward

Professional Certificate inDigital Marketing and Customer Engagement

What you will learn

Understand all the digital touchpoints your customer has with your brand, including email, social media, and your website.
Tools and techniques to engage users throughout their customer journey.
Segment strategies that can include sales, acquisition, ecommerce, product education, product use, customer service, and help desk alignment.
How to support customers and build customer satisfaction and loyalty by developing a win-win relationship to better serve and retain them.
Analyze all the digital channels a customer interacts with within your business or organization, and how to communicate in an effective way.

Expert instruction
2 skill-building courses
Self-paced
Progress at your own speed
2 months
5 - 8 hours per week
Discounted price:$448.20 Original price:$498.00 USD
For the full program experience

Professor at EGADE Business School

Tecnológico de Monterrey

Professor at EGADE Business School

Tecnológico de Monterrey

Experts from Tecnológico de Monterrey (TecdeMonterreyX) committed to teaching online learning

Discounted price:$448.20 Original price:$498.00 USD

2 courses in 2 months

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